Delivery Policy

Notes on delivery:

  • Most of the medications are in stocks, however some products sold in the website may not be in stock for a specified time. Please email us before ordering if you have urgency.
  • We usually ship orders within 24 business hours after order is made, however for some orders dispatch time can extend up to 5 business days.
  • There will be no shipment on weekends and holidays.
  • DHL tracking number will be provided to each customer after shipment.

Shipping times:

  • United Kingdom shipments are made the next day via DHL Worldwide Express. Delivery usually takes 48 hours depending on DHL's schedule.
  • United States shipments are made the next day via DHL Worldwide Express. Delivery usually takes 48-96 hours depending on DHL's schedule.
  • Australia shipments are made the next day via DHL Worldwide Express. Delivery usually takes 48-96 hours depending on DHL's schedule.
  • Other countries, please email us before ordering to learn latest shipping policy.

Shipping fees:

  • UK Shipping fee will be:
  • For orders between 0 to £149.99, shipping fee: £9.90
  • For orders more than £150, Free Shipping

  • USA & Australia Shipping fee will be;
  • For orders between 0 to £249.99, shipping fee:£14.90 (or equivalent in USD)
  • For orders more than £250, Free Shipping

Return Policy

If, for any reason, you decide not to keep your purchase, you may return it for an exchange or full refund of the cost of the product(s). We must receive the product(s) in its original condition. However, please make every effort to inform us, as soon as possible, that there will be a return and we will instruct you where the product(s) is to be shipped. We require that the product(s) be returned in its original condition, and in its original packaging to ensure safe shipment.

Customer Dissatisfaction

The products we sell are original brands manufactured by the respective pharmaceutical companies in the specified countries. We do not sell generics. We have a 100% customer satisfaction policy. In case you are not 100% satisfied with the product you receive, please contact us for a refund.

Order cancellation

After placing an order, you can cancel your order if your order is not shipped. Please make sure to contact us as soon as possible for the cancellation of your order, as it is not possible to cancel your order once your parcel is dispatched.